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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard,Kenneth Blanchard,Jim Ballard

ISBN 13: 9780743270281

Format: Hardcover (208 pages)
Publisher: Free Press
Published: 02 Nov 2004

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Whale Done!: The Power of Positive Relationships

by Ken,Jim Ballard,Thad Lacinak,Jr. Blanchard

ISBN 13: 9781857883268

Format: Paperback (144 pages)
Publisher: Nicholas Brealey Publishing
Published: 06 Mar 2003

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